Refund and Cancellation Policy

This Refund and Cancellation Policy applies to purchases made through MyExoticDate, operated by MetrixLink Corporation Ltd, company number 16138906, with its registered office at 128 City Road, London, EC1V 2NX, United Kingdom.
This Policy forms part of our Terms and Conditions.

1. Digital Services

MyExoticDate is an adult-only dating, social interaction, and entertainment platform. Purchases may include:
Premium Membership subscriptions;
credit packages;
paid messages;
access to locked photos, videos, or other media;
virtual gifts;
profile boosts;
promotional features; and
other digital services or features offered through the Website or App.

These products and services are digital and are normally delivered or activated immediately after payment. Except where required by applicable law or expressly stated in this Policy, completed purchases are final and non-refundable.

2. When a Refund May Be Approved

A refund or billing correction may be approved when our investigation confirms that:
You were charged more than once for the same purchase because of a duplicate payment-processing or system error.
You were charged an incorrect amount that did not match the price displayed and accepted at checkout.
Purchased credits were not delivered to your account and we are unable to deliver them within a reasonable period after you notify us.
A paid Premium Membership was not activated and we are unable to activate or restore the purchased service within a reasonable period.
A material technical failure caused by MyExoticDate prevented delivery of the purchased digital service, and we are unable to correct the problem or provide the purchased service.
A transaction is confirmed to be unauthorized following investigation, where a refund is required by applicable law or the rules of our payment provider.
A refund is otherwise required under applicable consumer law.

When an error can reasonably be corrected, we will normally first attempt to deliver the missing credits, restore access, correct the subscription, or otherwise provide the service purchased. A temporary interruption, minor technical problem, or issue that we can correct within a reasonable period does not automatically entitle the customer to a refund.

3. Non-Refundable Purchases

Unless required by applicable law, refunds will not be provided for:
a change of mind after purchasing credits, Premium Membership, or another digital service;
credits that were correctly delivered, whether they remain unused or have been partially or completely used;
messages, gifts, profile boosts, reactions, media unlocks, or other digital actions that were successfully processed;
bonus or promotional credits;
dissatisfaction with another member;
another member not replying to a message;
not receiving the number or type of messages, matches, profile views, dates, or interactions expected;
failure to form a relationship, arrange a meeting, or obtain any particular result from the Service;
dissatisfaction based on personal preference or expectations when the purchased features were provided as described;
accidental purchases made while logged into your account;
purchases made by another person who was permitted to access your device, payment method, or account;
failure to cancel a subscription before its next renewal date;
unused time remaining after voluntarily cancelling a subscription;
unused credits remaining when an account is closed at the customer’s request;
account restrictions, suspension, or termination resulting from fraud, abuse, unlawful conduct, or a breach of our Terms and Conditions;
differences caused by currency conversion, exchange rates, taxes, or fees charged by your bank or card provider; or
inability to use the Service because your device, browser, internet connection, email provider, or another third-party service is incompatible or unavailable.

MyExoticDate provides a platform for communication and entertainment. We do not guarantee that any member will reply, interact, meet you, or form any type of relationship with you. The absence of such an outcome is not a failure to provide the purchased Service.

4. Credits and Consumable Features

Credits are digital units that may be used only within MyExoticDate. They:
have no cash value;
cannot be exchanged for money;
cannot be transferred between users unless we expressly permit it;
cannot be sold or resold; and
are not refundable merely because they remain unused.

A credit is considered consumed when it is used to send a paid message, unlock content, send a gift, purchase a boost, or activate another paid feature. Once a digital action has been successfully completed, the credits used for that action will not normally be returned. If credits are deducted but the requested feature is not delivered because of a verified system error, we may restore the affected credits instead of issuing a monetary refund.

5. Premium Membership and Recurring Billing

Premium Membership subscriptions automatically renew at the price and billing interval disclosed at checkout until cancelled.
Cancelling a subscription stops future renewals. It does not normally reverse the current or a previous charge and does not create a right to a prorated refund for an active billing period.
Premium access will ordinarily remain available until the end of the period already paid for, unless the account is suspended or terminated under our Terms and Conditions.

For clarity:
cancellation and refund requests are separate;
cancelling after a renewal charge does not automatically refund that charge;
forgetting to cancel is not normally grounds for a refund; and
failure to use Premium features does not make the subscription refundable.

Any cancellation request will be handled according to the cancellation procedure displayed in your account and our Terms and Conditions.

6. Immediate Performance and Statutory Cancellation Rights

By purchasing credits, unlocking content, sending paid messages, or activating another immediately delivered digital feature, you request that delivery or performance begin immediately.
Where required by applicable law, we will obtain your express consent to immediate delivery and your acknowledgement of any resulting effect on your statutory cancellation rights.
For services started during a statutory cancellation period, we may deduct or charge a proportionate amount for the service already supplied where permitted by law.
Nothing in this Policy excludes, limits, or replaces any consumer right that cannot lawfully be excluded or limited.

7. How to Request a Refund or Billing Correction

Contact us at help@myexoticdate.com or through the click on Unsubscribe Request button on "services" page available on the Website.
To allow us to investigate, your request should include:
the email address or username connected to your account;
the transaction date;
the amount and currency charged;
the transaction, invoice, or payment reference;
a description of the problem;
an explanation of why you believe the charge qualifies under this Policy; and
relevant screenshots or supporting evidence, if available.

Do not send your complete card number, security code, password, or other sensitive authentication information.
Requests should be submitted within 14 days after the relevant charge or after discovering the billing or delivery error. This notification period does not limit any longer period that must be provided under applicable law.
Submitting a request does not guarantee that a refund will be approved.

8. Investigation

We may review information reasonably necessary to determine whether a refund is justified, including:
payment records;
subscription and cancellation records;
credit delivery and balance records;
login and account-access records;
messages and feature-usage records;
IP address and device information;
communication with customer support; and
information provided by our payment processor.

We may request identity or payment-method verification where reasonably necessary to prevent fraud or unauthorized disclosure.
Failure to provide information reasonably required to investigate a claim may prevent us from approving the request.

9. Approved Refunds

Approved refunds will normally:
be limited to the amount incorrectly charged or the value of the affected transaction;
be returned to the original payment method;
result in the corresponding credits, Premium access, bonus credits, or purchased benefits being removed; and
be submitted to the payment processor within a reasonable period.

Your bank or payment provider may require additional time to display the refund. We do not control bank or card-processing times.
We will not normally send a refund to a different card, bank account, wallet, person, or payment method.

10. Chargebacks and Payment Disputes

If you believe a billing error occurred, please contact us first so that we have an opportunity to investigate and correct it promptly.
Opening a chargeback does not create an additional right to a refund. We may provide the payment provider with relevant records concerning the transaction, delivery of credits, subscription activation, account access, feature usage, communications, and acceptance of our Terms.
During an active payment dispute, we may temporarily suspend the disputed credits, digital benefits, or account access where reasonably necessary to prevent further loss or misuse.
Fraudulent, dishonest, or abusive refund and chargeback claims may result in account restrictions or termination and may be reported to the relevant payment provider or lawful authority.
Nothing in this section prevents a customer from exercising rights available through their bank, card issuer, payment provider, or applicable law.

11. Third-Party Purchases

Purchases processed through Apple, Google, or another third-party marketplace may be governed by that provider’s refund and cancellation rules. Where the third party controls the payment and refund process, the request must be submitted directly to that provider.

12. Contact

MetrixLink Corporation Ltd
Company number: 16138906
128 City Road
London, EC1V 2NX United Kingdom Email: help@myexoticdate.com